Below is a list of Order Statuses within Mintsoft, along with a brief description of each.
Name | Can you make changes to the order in Mintsoft? | Can you request for changes be made to the order in Mintsoft? | Description |
NEW | Yes | Yes but you at risk of the order being processed before we see the request | The order has been created on the system and all the stock has been allocated. |
PRINTED | No | Sometimes - Depending on how busy the warehouse is. | The dispatch note for the order has been printed and is with the picking and packing teams. |
CANCELLED | Can be uncancelled | Can be uncancelled | The order has been cancelled and all stock has been returned. |
DESPATCHED | No | Sometimes - Depending on how busy the warehouse is, if it is possible, the order will need to be returned on Mintsoft and a copy order raised. | The order has been despatched. |
INVOICED | No | No | Internal status only - The order is now fully complete on Mintsoft. |
INVOICEDFAILED | No | No | Internal status only - The order is now fully complete on Mintsoft, we are just awaiting the courier price to enter manually. |
FAILED | No | Orders will need to be either imported again or entered manually | Rare status is used when there is an issue with the system and the order could not be created. The administrator will be notified. |
ONBACKORDER | Yes | Yes | The order has been placed on backorder awaiting new stock. |
AWAITINGCONFIRMATION | No | Yes | The order is awaiting confirmation before it continues. |
QUERYRAISED | Sometimes depending on the status of the order before the query is raised. | Yes | The order has a query against it that needs to be resolved before it can be processed (For example Stock Issue). |
PACKANDHOLD | Sometimes | Yes | The order has been picked and packed but is currently on hold (Pre-order, receiver chose a specific date). |
AWAITINGPICKING | No | Yes | The order is currently waiting to be picked. |
PICKINGSTARTED | No | Some details can be updated | Picking has been started on the order but has not been finished. |
PICKED | No | Sometimes - Depending on how busy the warehouse is. | The order has been picked and ready to be packed. |
FRAUDRISK | No | No | There is a fraud risk marked against the order (Usually this is coming from an external order integration). |
PICKINGSKIPPED | No | Yes | Unable to pick items for any reason using the app, then it is possible to skip that item from being picked. |
PACKED | No | Yes | The order has been packed and currently awaiting dispatch. |
AWAITINGREPLEN | No | No | There are items on the order that need to be replenished before they can be dispatched. |